Contact Us

Contact Us
Shopping FAQ
Customer Sevice
Information

Welcome. Please take a moment to read our Customer Service / Frequently Asked Questions. We hope this will answer any queries you may have.

For your convenience we have provided information on some of the most often-asked questions:

What are the shipping rates? Shipping cost is based on the weight of the order, shipping method, and it's destination. The cost is the amount charged by UPS and US Postal Service - We do not charge any handling fees or anything beyond the actual cost of shipping your package.

How do I check the shipping cost on my items? Simply select the item you'd like to order and click your curser on the "add to cart” button. You will be taken to the shopping cart page where your shipping costs can be calculated. Enter your Zip or Postal Code and State (if within the US), select Country and preferred Shipping Method from drop-down menus, then click Apply. You will see the total of your order with shipping charges. You may then select a different shipping method and recalculate, continue shopping, check out, or abandon the order entirely. It's that simple!

Please Note: We cannot accept a Personal Check or Money Order without the customer first placing their order through our secure internet server. To do so, on the checkout page select "Personal Check" or "Money Order" as payment option and complete the order form. You will receive an email confirming your order was received and the address to send payment.

A shipping confirmation containing your Tracking Number was emailed to the address provided on your order. For immediate information, please track your package before contacting us.

Print Catalog: We no longer offer a print catalog. New items and offer specials are added so often that a printed catalog couldn't keep up. If there are any items we can help you with please contact us.

Wholesale We are a retail shop and do not sell at wholesale or trade prices.

We are very customer service oriented and pride ourselves on answering any and all email questions within 24 working hours.

Email: lolly@lollysmith.com

Telephone: 1.570.965.2465. Phone inquiries can be made Monday thru Thursday 10am to 5pm EST. and Fridays 10am to 12 Noon.

Or, if you prefer, please use our message form:

If contacting about an existing order please include your order number.

Back | Top of Page | Home

Convert our Price

Tell a Friend About This Item