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Contact Us

Contact Us

Questions, issues, and/or suggestions are always welcome. Please take a moment to read our Customer Service / Frequently Asked Questions. It's the quickest way to get your question answered.

For your convenience we have also provided answers here to some of the most often-asked questions:

Orders are typically shipped within 48 hours from our location in the US. Please allow 1 extra day after a holiday. As a retail shop, we do not sell at wholesale or trade prices.

Shipping costs are based on the weight of the order, shipping method, and its destination. We do not charge handling fees or anything beyond the actual cost of shipping your package. A shipping confirmation containing your Tracking Number is emailed to the address provided on your order. For immediate package tracking information, please track your package before contacting us.

We are very customer service oriented and pride ourselves on answering email questions as quickly as possible. Email: lolly@lollysmith.com Or, if you prefer, please use our message form: