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Contact Us
Shopping FAQ
Customer Sevice
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Welcome. Please take a moment to read our Customer Service / Frequently Asked Questions.

For your convenience we have provided information on some of the most often-asked questions:

What are the shipping rates? Shipping cost is based on the weight of the order, shipping method, and it's destination. The cost is the amount charged by UPS and US Postal Service - We do not charge any handling fees or anything beyond the actual cost of shipping your package.

A shipping confirmation containing your Tracking Number was emailed to the address provided on your order. For immediate information, please track your package before contacting us.

Print Catalog: We no longer offer a print catalog. New items and offer specials are added so often that a printed catalog couldn't keep up. If there are any items we can help you with please contact us.

Wholesale We are a retail shop and do not sell at wholesale or trade prices.

We are very customer service oriented and pride ourselves on answering any and all email questions within 24 working hours.

Email: lolly@lollysmith.com

Telephone: 1.570.965.2465. Phone inquiries can be made Monday thru Thursday 10am to 5pm EST. and Fridays 10am to 12 Noon.

Or, if you prefer, please use our message form:

If contacting about an existing order please include your order number.

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