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Contact Us
Shopping FAQ
Customer Sevice
Information

Please take a moment to read our Customer Service / Frequently Asked Questions. We hope this will answer any queries you may have.

For convenience we have provided information on some of the most often-asked questions:

What are the shipping rates? Shipping cost is based on the weight of the order, shipping method, and it's destination. The cost is the amount charged by UPS and US Postal Service - We do not charge any handling fees or anything beyond the actual cost of shipping your package.

How do I check the shipping cost on my items? Simply select the item you'd like to order and click your curser on the "add to cart” button. You will be taken to the shopping cart page where your shipping costs can be calculated. Enter your Zip or Postal Code and State (if within the US), select Country and preferred Shipping Method from drop-down menus, then click Apply. You will see the total of your order with shipping charges. You may then select a different shipping method and recalculate, continue shopping, check out, or abandon the order entirely. It's that simple!

A shipping confirmation containing your Tracking Number was emailed to the address provided on your order. For immediate information, please track your package before contacting us.

Print Catalog: We no longer offer a print catalog. New items and offer specials are added so often that a printed catalog couldn't keep up. If there are any items we can help you with please contact us.

Wholesale We are a retail shop and do not sell at wholesale or trade prices.

We are very customer service oriented and pride ourselves on answering any and all email questions within 24 working hours.

Email: lolly@lollysmith.com

Or, if you prefer, please use our message form:

If contacting about an existing order please include your order number.

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